Terms & Conditions
Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Sl 2013/3134 say that we must give you certain key information before a legally binding contact between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some information is also set out in this contest, such as information on our complaint handling policy.
Right to cancel – goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
Your Consumer Rights – goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
- up to 30 days: if your goods are faulty, then you can get a refund;
- up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
- up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key inflation required by law.
In this contract:
- We, us or our
Means GLITTER, GLAM & GIFTS
references to us in these Terms also includes any group companies which we may have from time to time.
- Our site or our website
refers to the site on which these terms and conditions are displayed, including, but not limited to the following websites:
www.glitterglamandgifts.co.uk www.glitterglamandgifts.com
- You or your
means the person accessing or using our site to make purchases from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- Email: info@glitterglamandgifts.com or
- Telephone: 07814234932
Please note, calls will be answered at the following times:
Mon – Fri, 0900 – 1700
We may record calls for quality and training purposes.
Who We Are
Our office is at;
71 Castle Street, Skipton, North Yorkshire, BD23 2DH
The details of this contract will not be filed with any relevant authority by us.
Terms and Conditions of Sale
- Introduction
- These terms and conditions apply to any sale of goods on our site. If you buy goods on our site you agree to be legally bound by this contract and the terms and conditions contained herein.
- This contact is only available in England. No other languages are available for this contract.
- When buying any goods on our site you also agree to be bound by:
(a). Our terms and conditions of use and any documents referred to therein;
(b). Specific terms which apply to certain goods. If you want to see specific terms, please visit the relevant webpage for the goods.
All these documents form part of this contract as though se out in full here.
B. Information we give you
- By law, the Consumer Contracts (Information, Cancellation and Addition l Charges) Regulations 2013 say the we must give you certain key information before a legally binding contract between you and us is made.
If you want to see this key information, please;
(a). navigate to the following page: www.glitterglamandgifts.co.uk/FAQs;
(b). click the following button: www.glitterglamandgifts.co.uk/FAQs;
(c). read the Confirmation email that will be sent to you when you have ordered goods (see clause below): or
(d). contact us using the contact details at the top of this page.
2. The Key information we give you by law forms part of this contract (as though it is set out in full here).
3. If we have to change any key information once a legally binding contract between you and us Is made, we can only do this if you agree to it.
C. Ordering from us
- Here we set out how a legally binding contract between you and us is made.
2. You place an order on our site by doing the following:
The user adds products to a basket and then clicks the basket to proceed to checkout. Finally the user completes the process and clocks ‘pay now’ to confirm the order.
3. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
4. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
5. We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a). the goods are unavailable;
(b). we cannot authorise your payment;
(c). you are not allowed to buy the goods from us;
(d). we are not allowed to sell the goods to you;
(e). the number of goods you have ordered is too large; or
(f). there has been a mistake on the pricing or description of the goods.
6. We will only accept your order when we send you an Email to confirm this (Confirmation Email). At this point:
(a). A legally binding contract will be in place between you and us; and
(b). Your order will be fulfilled
7. If you are under the age of 18 you may not buy goods from our site.
D. Right to cancel this contract
- You have the right to cancel this contract within 14 days without giving any reason.
2. However, this right to cancel will not apply to any of the following products;
Sale or discounted items. Personalised Products (including bottles, mirrors, jewellery plates and phone cases) are not eligible for a refund or exchange as these are made especially to your requirements. Intimate Items (including makeup brushes, makeup sponges and hair accessories) are not eligible for a refund or exchange due to health & safety and hygiene reasons.
3. The cancellation period will expire after 14 days from the day:
(a). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;
(b). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;
(c). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.
4. To excise the right to cancel, you must inform us of decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You can use the model cancellation from below, but it is not obligatory.
Cancellation form
To:
GLITTER, GLAM & GIFTS
71 Castle Street,
Skipton
North Yorkshire
BD23 2DH
I/We* hereby give you notice that I/We* cancel my/out* contract of sale of the following goods*/the supply of the following service*,
Ordered on*/received on*,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
*Delete as appropriate
5. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your expertise of the right to cancel before the cancellation period has expired.
E. Effects of cancellation
- If you cancel this contact in accordance with these terms and conditions, we will reimburse to you all payments received from you, excluding the cost of delivery.
2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not after than:
(a). 14 days aft the day we received back from you any good supplied: or
(b). Ii there were no good supplied, 14 days after the day on which we are informed bout your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used for the initial transaction.
5. If you have received the goods:
(a). you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us;
(b). the decline shall be met if you send back the goods before the period of 14 ays has expired;
(c). you will have to bear the direct const of returning the goods;
(d). you are only liable for any diminished value of the goods resulting from the handling other that what is necessary to establish the nature, characteristics and functioning of the goods.
F. Delivery of goods
- We use the following delivery services to deliver our goods:
Royal Mail
2. If you want to see your delivery options, visit our webpage www.glitterglamandgifts.co.uk/FAQs before you place your order.
3. The estimated date and time window foe delivery o=f the goods is set out in our Confirmation Email.
4. If something happens which:
(a). is outside of our control, and
(b). affects the estimated date of delivery;
We will let you have a revised estimated date of delivery of the goods.
5. Delivery of the goods will take place when we deliver them to the address that you gave to us.
6. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving license) on the deliver of goods.
7. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will;
(a). let you know;
(b). cancel your order; and
(c). give you a refund.
8. If nobody is available to take delivery, please contact us using the contact details at the bottom of this page.
9. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
10. We do not make deliveries to any address outside the UK.
G. Payment
- We accept the following means of payment:
All major credit / debit cards and Apply Pay.
2. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure any using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3. Your credit card or debit car will only be charged when you confirm your order.
4. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time
5. Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Rights to Cancel this Contract’ and ‘Effects of Cancellation’ above.
6. The price of goods:
(a). is in pounds sterling (£)(GBP);
(b). includes VAT at the applicable rate: and
(c). does not include the cost of:
l. delivering the goods (delivery options and costs will be provided before you place your order); or
ll. any carrier bags (which cost a minimum of 5p) each).
H. Nature of goods
- The Consumer Rights Act 2015 gives you certain leal rights (also known as ‘statutory rights’), for example, the goods:
(a). are of satisfactory quality;
(b). are fit for purpose;
(c). match the description, sample or model, and
(d). are installed properly (if we install any goods).
2. We must provide you with goods that copy with your legal rights.
3. The packaging of the goods may be different from that shown on our site.
4. While we try to make sure that:
(a). all weights, sizes and measurements set out on our website are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and
(b). The colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the motor that you use.
5. Any good sold:
(a). At discount prices;
(b). As remnants; or
(c). As substandard;
will be identified and sold as such. Please check that they are of satisfactory quality for their intended use.
6. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:
(a). we will let you know is we intend to do this but this may not always be possible: and
(b). you can refuse to accept such substitutes. In which case we will offer your re fund or a replacement and let you know how long such offer remains open for.
I. Faulty Goods
- Your legal rights under the Consumer Rights Act 2015 (also know as ‘statutory rights’), are set out at the top of tis contract. They are a summary of your key rights. For more inflation on your rights and what you should expect from us, please:
(a). visit our webpage: www.glitterglamandgifts.co.uk/FAQs
(b). contact us using the contact details at the top of this page; or
(c). visit the Citizens Advice website www.citizensadvice.co.uk
2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also know as ‘statutory rights’). You may also have other rights in law.
3. Please contact us using the contact details at the top of this page, is you want:
(a). us to repair the goods;
(b). us to replace the goods;
(c). A price reduction; or
(d). To reject the goods and get a refund.
J. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
K. Our liability
1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.
2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity.
3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.